Zsign

Terms of Service

Last updated: March 2026

1. Introduction & Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and ZSign, Inc. (“ZSign,” “we,” “us,” or “our”) governing your access to and use of the ZSign platform, including our website, applications, APIs, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Service Description

ZSign is a document automation and electronic signature platform that enables users to create, edit, send, sign, and manage documents electronically. The Service includes a rich-text document editor, electronic signature workflows, template management, payment collection, analytics, and integrations with third-party services.

3. Account Terms

  • You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Service.
  • You must provide accurate, complete, and current information when creating your account and keep it updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must promptly notify ZSign of any unauthorized use of your account or any other breach of security.
  • One person or legal entity may not maintain more than one free account.

4. Electronic Signatures — Legal Validity

Electronic signatures executed through ZSign are intended to be legally binding and enforceable under applicable law, including but not limited to:

  • The United States Electronic Signatures in Global and National Commerce Act (ESIGN Act) (15 U.S.C. § 7001 et seq.)
  • The Uniform Electronic Transactions Act (UETA) as adopted by individual U.S. states
  • The European Union eIDAS Regulation (Regulation (EU) No 910/2014), where applicable

By using ZSign to execute documents, all parties acknowledge and consent to the use of electronic signatures and agree that such signatures carry the same legal weight as handwritten signatures. ZSign maintains a comprehensive audit trail for each signature event, including signer identity, IP address, timestamp, and document hash.

Disclaimer: ZSign does not provide legal advice. Certain document types (e.g., wills, court orders, specific real estate instruments) may be excluded from electronic signature laws in some jurisdictions. You are responsible for ensuring that e-signatures are appropriate for your specific use case.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Send, upload, or distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene.
  • Impersonate any person or entity, or forge signatures without proper authorization.
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Service, servers, or networks connected to the Service.
  • Use the Service to transmit viruses, malware, or other harmful code.
  • Engage in any activity that imposes an unreasonable or disproportionately large load on the Service infrastructure.
  • Scrape, crawl, or use automated means to access the Service without our express written permission.
  • Resell, sublicense, or redistribute the Service without authorization.

We reserve the right to suspend or terminate your access if you violate these terms.

6. Payment Terms

  • Certain features of the Service require a paid subscription. Fees are listed on our pricing page and may be updated from time to time with reasonable notice.
  • Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected, and are non-refundable except as required by law.
  • Payment is processed securely through Stripe. By providing payment information, you authorize ZSign and Stripe to charge your designated payment method.
  • If payment fails, we may downgrade or suspend your account after providing reasonable notice and an opportunity to update your payment information.
  • Sales tax, VAT, or other applicable taxes are your responsibility and may be added to your invoice as required by law.

7. Intellectual Property

ZSign and its licensors retain all rights, title, and interest in the Service, including all software, designs, trademarks, and content created by ZSign. These Terms do not grant you any right to use ZSign's trademarks or branding without prior written consent.

You retain ownership of all content you upload to or create through the Service (“User Content”). By using the Service, you grant ZSign a limited, non-exclusive license to host, store, process, and display your User Content solely to provide and improve the Service.

8. Data Handling & Security

We take the security of your data seriously. Our data handling practices are detailed in our Privacy Policy. In summary:

  • All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
  • Documents and signature data are stored securely and access is restricted to authorized parties.
  • We do not sell your personal data or document content to third parties.
  • Enterprise customers may execute a Data Processing Agreement (DPA) for additional data protection commitments.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZSIGN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ZSIGN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ZSIGN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO ZSIGN DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ZSIGN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Indemnification

You agree to indemnify, defend, and hold harmless ZSign and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your use of the Service; (c) your User Content; or (d) your violation of any rights of a third party.

12. Termination

  • You may terminate your account at any time through your account settings or by contacting us at support@zsign.com.
  • ZSign may suspend or terminate your access for violations of these Terms, non-payment, or if required by law, with reasonable notice where practicable.
  • Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period (typically 30 days) to allow you to export it, after which it may be permanently deleted.
  • Sections that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall survive.

13. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and ZSign.
  • Severability: If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Failure to enforce any provision shall not constitute a waiver of that provision.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. ZSign may assign its rights freely.
  • Force Majeure: ZSign shall not be liable for delays or failures caused by events beyond our reasonable control.

16. Contact Information

If you have any questions about these Terms, please contact us:

ZSign, Inc.

Email: legal@zsign.com

Support: support@zsign.com